This is the Testing/Development Server.
Content may be incorrect and out of date. go to live site
How You Can Get Involved

Volunteer Job Descriptions

There are several volunteer job opportunities that you can apply for in the area of ESS. Job descriptions that outline the roles and responsibilities, skills and abilities, recommended training and approximate time commitment are available for each of the following volunteer positions:

Emergency Social Service/Reception Centre Volunteer
Emergency Social Services are services provided on a short-term basis to preserve the emotional and physical well being of those affected by an emergency or disaster.  ESS plays an important role in emergency management by:

  • Helping people meet their basic survival needs during a disaster
  • Reuniting families separated by disaster
  • Providing people affected by a disaster with accurate and up-to-date information

When a large emergency or disaster strikes which affects a large area or community, The City’s Emergency Management Office will respond by opening up one or more Reception Centres in the appropriate area.  A reception centre is a safe gathering place where evacuees and individuals affected by an emergency or disaster can gather to get information, to register their safety and whereabouts, to make inquiries about loved ones and to receive assistance for basic needs such as food, clothing and lodging.

Volunteers are needed to staff various positions in different areas in a reception centre.  Some of these areas include: meet & greet, food services, transportation, information, translation services, frontline assistance, security, first aid, family reunification, child care, pet care, recreation, emotional support, logistics and administrative support.

There are no meetings, however, each volunteer is expected to attend training sessions, participate in exercises and be available on short notice to assist evacuees at a Reception Centre.

Complete training for specific tasks will be provided and facilitated through the City’s Emergency Management Office.

Responsibilities:

  • Be an advocate for emergency preparedness
  • Be personally prepared for an emergency
  • Assist in set-up and take down of Emergency Reception Centre
  • Perform duties as indicated through training or areas of interest 
  • Ensure needs of evacuees are met
  • Be an advocate for emergency preparedness
  • Complete and submit required paperwork
  • Perform assigned duties, as required

Skills and Abilities:

  • Knowledge of BCERMS/Incident Command System
  • Clear and effective communication skills
  • Ability to respond effectively in a crisis situation and cope under pressure
  • Knowledge of the City’s Emergency Program and related topics
  • Enjoy working as part of a team 

Training:

  • Introduction to ESS
  • BCERMS
  • Reception Centre course
  • Registration and Referrals course
  • Inquiry, Search and Reply course
  • Documentation Unit course
  • Group Lodging course
  • Managing Walk-in Volunteers
  • Personal Disaster Assistance course
  • Meet and Greet course
  • Related training in Customer Service
  • Other ESS related training courses

Commitment:

  • Must be able to commit during non-disaster times
  • After training, volunteers will be called at any time to respond to an emergency
  • Attendance to exercises
  • Participation in training courses provided by Emergency Programs
  • Must be able to work long shifts
  • Must be available to respond on short notice

Get Ready Richmond Presenter
The Get Ready Richmond Program is designed to educate and assist Richmond residents and businesses to prepare for an emergency or disaster, such as floods, fires or earthquakes.  Get Ready Richmond Presenter volunteers deliver emergency preparedness presentations to neighbourhood groups, service organizations, churches, school groups, as well as attend many community special events. 

This is an excellent opportunity to further develop your public speaking skills, gain experience and self-confidence, learn more about emergency preparedness or meet new people.  All training will be provided and facilitated through the City’s Emergency Program Office.

Complete training will be provided and facilitated through the City’s Emergency Program Office.

Responsibilities:

  • Be an advocate for emergency preparedness
  • Pick up presentation supplies and equipment from Emergency Program Office
  • Deliver the City of Richmond’s personal preparedness presentation
  • Answer questions from the audience
  • Collect names of those interested in becoming a volunteer and those who have questions or comments that require further follow-up
  • Set up, staff and take down the display booth at special events

Skills and Abilities:

  • Knowledge of BCERMS/Incident Command System
  • Excellent verbal communication and public speaking skills
  • Knowledge of the City’s Emergency Program and related topics
  • Ability to handle questions and challenges from audiences
  • BC drivers license
  • Enjoy working as part of a team 

Training:

  • Introduction to ESS
  • BCERMS
  • Reception Centre course
  • Registration and Referrals course
  • Inquiry, Search and Reply course
  • Documentation Unit
  • Group Lodging
  • Managing Walk-in Volunteers course
  • Meet and Greet course
  • Related training in Customer Service
  • Community Awareness Presentation Training 
  • Effective Communications Course
  • Other ESS related training courses

Commitment:

  • Available to do approximately 4-6 presentations or events per year
  • Participation in training courses provided by Emergency Programs
  • Must be available to respond on short notice