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Social Planning

Newcomer's Information

Newcomer's GuideNewcomer's Guide Cover
The City of Richmond Newcomer’s Guide provides clear, accurate and accessible information about the city, municipal government and the services provided by different organizations. The guide is valuable to all Richmond newcomers and includes information on how residents can get involved in civic and community life.

PDF Document Newcomer's Guide - English 
PDF Document Newcomer's Guide - Chinese 
PDF Document Newcomer's Guide - Tagalog
PDF Document Newcomer's Guide - Punjabi
PDF Document Newcomer's Guide - Russian

Hardcopies are available at the following locations:

  • SUCCESS, Richmond Office, 220 – 7000 Minoru Boulevard
  • Richmond Multicultural Concerns Society, 210 – 7000 Minoru Boulevard
  • Richmond Cares, Richmond Gives, 190 – 7000 Minoru Boulevard 

A number of organizations in Richmond have services to help support refugees. The Federal Government is responsible for the legislation, policy, planning and funding of refugee reception and settlement services including government-wide efforts to resettle Syrian refugees

Important links
For more information regarding volunteering, donating, sponsorship and services please see the links below:

Federal Government

Immigration and Citizenship
Immigration, Refugees and Citizenship Canada (IRCC)
Apply to visit, study, work or immigrate to Canada, apply for citizenship, a permanent resident card or refugee protection, check the status of your application or find a form.

Refugee Settlement
Immigration, Refugees and Citizenship Canada (IRCC)
This webpage is devoted to refugees and asylum, including information about refugee status, coming to Canada as a refugee, sponsoring a refugee and finding refugee services in Canada. There is a section also devoted to “Helping Syrian and Iraqi Refugees”.

Provincial Government

If you are a new resident of British Columbia, can help you take your first steps: getting settled; finding employment; joining your community; and contributing to the social and economic prosperity of B.C. WelcomeBC can help you find the information, tools and resources you need. It also provides links to useful resources for community leaders and service providers as they help new members of their communities.

NewToBC partners with libraries and immigrant service providers to develop, deliver, and promote services and resources that support immigrant settlement and integration in communities across the province. NewToBC also prepares Community Profiles with information on newcomers. The Community Profile for Richmond can be found here:

Insurance Corporation of BC (ICBC) - Translation Services
ICBC offers a free, over-the-phone language service that can help you communicate with their customer service representatives if English isn't your first language. ICBC also has interpreter services at select driver licensing locations. At these locations, our customer service representatives can connect with an interpreter over the phone to help you with your questions or concerns. The driver licensing location with interpreter services in Richmond is a Lansdowne Centre Mall.  Interpretation services are not available for road tests.

Premier’s Refugee Readiness Fund
In September 2015, the Province announced a “Premier’s Refugee Readiness Fund” consisting of $1 million to be allocated through a Request for Proposals process. Settlement agencies, community groups and private sponsors will be eligible to seek funding for five purposes: (1) trauma counselling; (2) to assist “Groups of Five” private citizen groups to navigate the refugee-sponsorship process; (3) to provide community-level supports for local governments to create a welcoming community; (4) to expedite the process of recognizing foreign credentials by B.C. based professional associations; and (5) to provide employer supports for businesses and organizations to employ, train and mentor Syrian refugees.

Bridge Clinic
Vancouver Coastal Health (VCH) services for refugees are coordinated through the Bridge Clinic in Vancouver, specializing in refugee service provision, including mental health, for all refugees arriving in the VCH geographic area. Translators are available. Following an initial assessment, referral may be made close to area of residence; any refugees settling in Richmond would be served by Richmond Public Health and Richmond Hospital.

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Non-Profit Agency Settlement, Information & Resources Services

Immigrant Services Society of B.C.
Since 1972, ISS of BC has been providing a variety of support services for immigrants and refugees to help them get settled, find careers and learn all they need to know about starting their new lives in Canada. Through dedicated staff, volunteers and community partners, they provide settlement, education and employment services for over 25,000 clients every year.  ISS of BC is the largest agency of its kind in Western Canada, with targeted programs for refugees, women, children and youth, plus support services in over 45 languages.
The website provides education and information to settlement workers, immigrants and refugees to understand the justice system, its laws, core legal value, law-related rights and responsibilities, options for resolutions, and the services and resources that could help them.

MOSAIC is a registered charity serving immigrant, newcomer and refugee communities in Greater Vancouver for the past 40 years. Services are delivered from 32 client-accessible sites and include settlement assistance; English language training; employment programs; interpretation and translation; counselling services; and community outreach for families and individuals, including children, youth and seniors. MOSAIC also offers services for the LGBTQ and temporary foreign worker communities.

Richmond Multicultural Community Services (RMCS)
Richmond Multicultural Community Services provides a variety of services to immigrant and refugee communities in Richmond. RMCS plays an important role in the settlement, education, and integration of immigrants from the day they arrive in Richmond. They strive to welcome newcomers by assisting with their initial settlement needs such as language development, job search skills and networking skills within the community. RCMS hosts a wide range of programs and community events to facilitate and promote multiculturalism, diversity, and inclusiveness in Richmond.

Skilled Immigrant Infocentre
The Skilled Immigrant InfoCentre is an online and in-person resource centre that helps newcomers to Canada find the information they need to get a job, explore careers or start a business. All of our services and resources are free and are created by staff at Vancouver Public Library.

SUCCESS provides free settlement, language training, employment-related services and community connection activities at Richmond Caring Place and Cambie Community Centre. Information services are available in English, Cantonese, Mandarin, Punjabi, Hindi, Farsi and Spanish. For more information, call their Richmond location at 604-279-7180.