COVID-19: Restoring Richmond Plan
The City is restoring services and amenties in carefully planned steps.
Learn more.

Contact Us

Customer Feedback V3

Emergency Numbers

Call our 24/7 Emergency Numbers
For all items listed below (except illegal dumping) please contact the City immediately by calling: 604-270-8721

Water & Sewers
  • Dirty Drinking Water
  • Low Water Pressure
  • Broken Sewer Line
  • Broken Water Main
  • Water Leaking/Bubbling
  • Flooding

Roads & Traffic
  • Electrical Wires Exposed
  • Stop Sign Missing
  • Traffic Signals Out
  • Multiple Street Lights Out
  • Dangerous Potholes
  • Road Obstruction

Community Bylaws
  • Illegal Tree Cutting in Progress
  • Illegal Dumping in Progress

For other urgent matters please see:
Who to call in an Emergency

Temporary Service Interruption
We are upgrading to a new customer feedback system
As part of our commitment to provide you with better online services, we are pleased to inform you that we are upgrading our customer feedback system. This service will be offline for approximately 24 hours in order to implement the new system. We apologize for the inconvenience.

How to Contact Us
In Case of Emergency
Please call our 24 Hour City Emergency Line at 604-270-8721 in the case of an emergency such as broken water mains, sewer problems, downed trees on roads, traffic lights out, or other problems of this nature. See the 
table on the right for more information.

For Police, Fire, or Ambulance, emergencies only, please call 911.

For All Other Inquiries
For general comments and questions, contact the Information Centre for assistance.

Information Centre
Phone: 604-276-4000

2/28/2020 4:05:21 PM