COVID-19: Restoring Richmond Plan
The City is restoring services and amenties in carefully planned steps.
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Customer Feedback

24/7 Emergency Numbers

Call our 24/7 Emergency Numbers
For all items listed below (except illegal dumping) please contact the City immediately by calling: 604-270-8721

Water & Sewers
  • Dirty Drinking Water
  • Low Water Pressure
  • Broken Sewer Line
  • Broken Water Main
  • Water Leaking/Bubbling
  • Flooding
Roads & Traffic
  • Electrical Wires Exposed
  • Stop Sign Missing
  • Traffic or Street Lights Out
  • Dangerous Potholes
  • Road Obstruction
Community Bylaws
  • Illegal Tree Cutting in Progress
  • Illegal Dumping in Progress 604-278-1212

For other urgent matters please see:
Who to call in an Emergency

Check our Knowledge Base

Have a question or concern? See if it's already been answered or addressed.

Select your type of feedback

Still need to contact us? Choose from the options below to help us direct your message to the most appropriate department.

Report Illegal Dumping
If you are a witness you may be eligible for a reward, if you know of someone illegally dumping and you report what you saw.

Request a Service or Report a Problem
Use this form if you wish to request a service such as recycling box or tree trimming or report a common problem such as potholes, noise, parking, or garbage issues, or any other types of concerns.

Submit Website Feedback
Use this form if you have questions or feedback regarding this website, GIS or other City services provided on the Internet.

Submit a General Comment, Compliment, or Question
Use this form if you would like to submit a comment or compliment, or ask a question.

2/26/2020 12:41:47 PM