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Utility Fees

Paying Your Utility Bill

Please Note: we are no longer sending Tax or Utility billings via ePost. If you are an ePost customer, you should have received a letter from us in your ePost account detailing this change.

Six Ways to Pay

Payment Options
Bank or Credit Union Bank machine/ATM, in person, or by telephone
Online Banking Online banking through your financial institution
Credit Card Service fees apply
Mail City Hall, PO Box 94351, Richmond BC V6Y 2A8

Cheques must be made payable to the "City of Richmond". Cheques post-dated for the due date on your bill are acceptable. Please do not send cash in the mail.

Postmarks will not be accepted as date of payment.
24 Hour Drop Box at City Hall 6911 No. 3 Road - north side of the building
In Person at City Hall Mon - Fri, 8:15 am to 5 pm - cash, cheque or debit ONLY

Please note that credit cards are not accepted at City Hall.
Online Banking 
Online Payments
You can pay your property taxes or utility bills online if you are a member of a Canadian financial institution that offers online services.  To set up your account:
  1. Contact your bank to set up online banking.
  2. Add the City of Richmond as a payee
  3. For Utility Bills enter your 6-digit Utility account number
Suggested Utility Payee Name
Financial Institution Utility Payee Name
Bank of Montreal City of, Utility
Coast Capital Savings Richmond City Utilities
 Westminster Savings Credit Union  Richmond, City – Utilities
 Vancity Savings Credit Union  RICHMOND, CITY-UTILITIES
 HSBC  Richmond Utilities, City of

Credit Card (service fees apply)
Pay your property taxes and utilities by credit card through the City’s website with your Visa or MasterCard. A convenience fee of 1.75% of your tax or utility payment will be added to your payment amount to offset the service fees charged by the various credit card companies to the City.

Pay with your credit card via My Property Account

Log In

Or, Pay with your credit card using account information from your utility bill

Pay Now

Pre-Authorized Withdrawal (PAWS) Option
Did you know the City offers a prepayment plan?
This option offers you the convenience of paying your property taxes and annual utility charges in 10 monthly instalments, through an automatic deduction from your bank account. Payments towards your next years property taxes and annual utility charges are deducted on the first business day of each month, commencing on August 1st. The City pays you interest on these monthly instalments which is credited to your tax account.

For metered utilities, you have the option to have automatic withdrawals, on the meter due date, for the balance payable noted on your meter bill.

Please contact the Tax Department of the City of Richmond at 604-276-4145 for further information on this plan, or simply fill in and mail us your application noted below.

Property Pre-Authorized Withdrawal (PAWS) Form

PDF Document  Property Pre-Authorized Withdrawal (PAWS) form

Late Payments
If you do not pay your utility bill on time you will lose your 10% discount.

Avoid postal delays by registering with My Property Accounts to receive your property tax and utility bills online. 

Related Topic: Paying your Tax Bill