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Finance & Corporate Services

Information Technology

The IT Department is part of the Finance and Corporate Services Division. The Department works in partnership with other City divisions to make the City efficient and cost effective. The Director oversees the operations of the Division.

Summary & Highlights
The Information Technology Department (IT) provides Business Analysis, Project Management and IT Technical Services.

The IT Department is the centralized resource at the City of Richmond for providing computers, internet, telecom and mailroom functions and processing of City billings and large volume printing. The Department actively supports the network infrastructure, hardware, peripherals and software for:

  • 100 servers & a variety of appliances
  • 1600 user profiles
  • 30 site locations
  • 1100 PC’s
  • 11 Enterprise Applications
  • 55 desktop applications
  • a few customer service applications
  • 2000 telephones
  • 390 wireless communication devices

In addition to managing and securing all of the City’s critical data and financial records, IT also hosts and maintains the:

  • City Website
  • City Intranet
  • GIS System
  • Program Registration System

Services Provided

Contacts: Information Technology

IT Office Systems and Operations
Responsible for developing the City’s office systems collaboration strategies and provides service and support for IT Office Systems via three integrated teams:

IT Help Desk
The IT Help Desk is the first point of contact for City Staff computer and telecom issues. The Help Desk records and solves client requests for service. Requests that cannot be solved by the Help Desk are forwarded to the appropriate IT support team.

Desktop Services
Provides hardware and software installation and support for desktop workstations, printers and handheld devices.

IT Operations
Responsible for large volume printing, mail processing, mail sorting and distribution, and backup media handling.

Information and Communications Technology Infrastructure
Provides the infrastructure for the City’s communications and applications systems. The section is divided into three teams:

Infrastructure
Responsible for the City’s Network connecting City Hall, the Public Works Yard, and over 25 other City sites. Maintains the servers for the City’s applications.

Technical Applications
Design and maintenance of the City’s document management, email, backup systems and network security.

Telecom
Provides and maintains telephone services including lines switches and handsets, cell phones, and blackberries. The team also manages voice-mail and many other specialised voice-processing systems.

GIS, Web, and Database Services
Provides service and support for:

Geographic Information System
Implementation, support and maintenance of GIS system. The GIS is a central database of spatial (location defined) data accessible in an interactive map format.

Web Services
Provides maintenance and management of the City’s award winning Internet website as well as the City’s Intranet site for City Staff.

Database Services
Provides installation, configuration, monitoring, and maintenance support for the City’s 36 Oracle and 14 SQL Server database instances. Provide technical installation and support for the PeopleSoft Financials and Human Capital Management systems.

Enterprise Application Development
This section provides technical and business analysis services and support for computer applications systems in human resource, payroll, time and labour, point of sale, accounting, property, permit, licensing, tax, utility, operations management, community and facility registration and parking ticket management. The section also provides software development for voters and council referrals and support for payment and property information available via Interactive Voice Response, or Internet.

IT Administration
Provides administration services to the Information Technology Division and manages the following:

Project Management Office
Develops and promotes an organization Project Management process using PMI Methodologies.

Security Assessment
Plans, leads and executes risk assessments to determine the security impact on the City’s data and infrastructure using ISO17799 standards.

Asset Management
Provides a corporate wide Information Technology Asset Management strategy

Contacts: Information Technology